* In the event of weather and traffic congestion, we may not be able to deliver to the destination as scheduled. Our shop will make special arrangements.

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* If Recipient refuses to accept/able to receive flowers at the customer's designated delivery address due to other reasons, we will return the bouquets to the company (you can pick them up at the company within 48 hours or redeliver to am address with extra delivery fee)

* If the commercial building or residential management office refuses to accept or refuse to enter, and the flower collector cannot be contacted, the buyer will be contacted or leave a voice mail message (in case of unreach), the product will be brought back to the company. Redeliver fee starts at HK$200