AI Support
Available 24 hoursAlways available for common questions and essential information.
24 hours daily, all year round
Location & Contact
Easy to Find, Easy to Reach
Whether you need help with an order, delivery, wedding floristry, or a partnership opportunity, our florists and customer care team are ready to assist.
Choose a Contact Method
We Are Always Happy to Listen
Live Service Information
Customer Care & Team Status
See each team’s current availability in Hong Kong time and choose the best time to contact us.
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WhatsApp Customer Care
Limited servicePersonal support for product, order, and delivery enquiries, with limited assistance outside core hours.
Mon–Sat 09:00–18:00 fast response; limited service at other times
Floristry Team
Outside working hoursOur florists carefully prepare each arrangement to ensure it is presented at its best.
Monday to Saturday, 09:00–18:00
Delivery Team
Outside working hoursCoordinating floral deliveries and routes for safe, timely arrival.
Monday to Sunday, 09:00–18:00
Understanding Our Service Status
During limited service, urgent enquiries—such as orders needed the following morning—are prioritized. Other enquiries may be answered during the next working period.
Our colleagues do their best to assist outside core hours. Thank you for your patience and understanding.
Urgent Orders
For delivery the following morning, begin your WhatsApp message with “Urgent Order” so our team can prioritize reviewing it.
Statuses update automatically every minute using Hong Kong time
Whampoa Studio
Visit Our Floral Studio
Whampoa Floral Studio
Studio Address
Unit C, 3/F, Winner Building, 25-37 Tai Wan Road, Hung Hom
Customer Service Hours
Monday to Saturday, 9:00 AM–6:00 PM
Delivery service only on Sundays
Please contact us on WhatsApp before visiting so our team can arrange to welcome you.
Open in Google MapsEnquiry Types
How Can We Help?
General enquiries, partnerships, wedding events, and career enquiries are all welcome by WhatsApp, phone, or email.
General & Order Support
Product advice, order updates, delivery arrangements, and after-sales support.
Business & Partnerships
Corporate gifting, floral subscriptions, brand partnerships, and event styling.
Weddings & Events
Bridal bouquets, venue styling, and floristry for private events.
Careers
Opportunities across floristry, customer care, operations, and delivery.
Need Floristry Advice?
Tell us the occasion, budget, and style you prefer, and we will recommend a suitable bouquet.
Chat With Us on WhatsApp