Frequently Asked Questions
Find quick answers regarding our flower ordering process, customization choices, and logistics dispatch details below.
Core Policies & FAQs
Additional Ordering Guidelines
Same-Day Delivery Cutoffs
Due to limited immediate stock, only specific products on our same-day delivery collection are available for urgent orders. To request same-day delivery, orders must be successfully placed before 4:00 PM HKT. For next-day morning delivery slots (9:00 AM - 1:00 PM), please place your order before 10:00 AM HKT on the preceding day.
Wrapping Paper Customization
We offer elegant wrapping customizations. If you prefer to change the wrapping paper color or style, please contact our team via WhatsApp at 6020 1162 immediately after placing your order, and provide your order ID so our florists can prepare it to your liking.
Remote Areas Delivery Surcharge ($250 HKD)
Standard shipping is complimentary or discounted for major urban locations. However, due to extended transit times and high operational costs, a fixed shipping surcharge of $250 HKD applies to the following designated remote regions:
Lantau Island
Tung Chung, Discovery Bay, Inspiration Lake, Ma Wan, Airport Cargo Area
Sai Kung
Town Centre, Hiram's Highway, Tai Mong Tsai, Sai Sha Rd, Clear Water Bay, Tseung Kwan O Industrial, Fei Ngo Shan
Tai Po
Sam Mun Tsai, Ting Kok, Tai Mei Tuk, Kowloon Hang, Lam Tsuen, Beverly Hills
HK Island South / Peak
The Peak, Magazine Gap, Wong Nai Chung, Mount Parker, Tai Tam, Shek O, Stanley, Chung Hom Kok
North District
Lung Yeuk Tau, Ping Che, Ko Po, Kwu Tung, Fanling Golf Course, Kwan Tei, Sha Tau Kok, Ta Kwu Ling, San Uk Ling
Yuen Long & Tuen Mun
Shap Pat Heung, Tai Tong, Lau Fau Shan, Ha Tsuen, Tong Yan San Tsuen, Kam Tin, Shek Kong, Nam Sang Wai, Fairview Park, Palm Springs, Mong Hau Shek, Lung Kwu Tan
Our Flower Stock Inventory
We stock a rich selection of fresh, daily imported blooms from premium bases worldwide. This ensures your customized orders or unexpected substitutions always maintain exceptional fullness and elegance:
Still Have Questions?
Our bespoke customer care team is here to assist you with any custom requests, corporate accounts, or floral care guides.