FAQ
1. How do I change my order?
If you want to change the style, change the delivery address or change the delivery date and time, please email [email protected] at least 72 hours before delivery, we will not accept phone/whatsapp changes. Each order can be changed once for free, and each subsequent change will be subject to a $100 surcharge.
For details, please refer to:
https://www.flowerbouquet.com.hk/changeorder
2. Change the card
Since we have a pre-determined format for printing the card and print the card immediately after payment, if the customer needs to change the confirmed content, we will charge HKD 50 as a one-time administrative fee for modification.
3. I need your flower products next Friday, when is the latest time to order?
We can also make and deliver on the same day, but some special varieties of flowers may be out of stock.
Please place your order as soon as possible. Adequate preparation is of course a prerequisite for exquisite products.
When we are in a hurry, some flower materials may be out of stock, we will communicate with customers to replace the flower materials (the process is very complicated). Customers will also worry about the shape after replacing the flowers, causing unnecessary trouble.
By placing an order three days before shipping, we can ensure that all online orderable products are delivered in top condition as photos.
4. How long can the bouquet be kept? Can flowers be picked up a day earlier and fresh the next day?
All flowers are freshly shipped from the supplier to Hong Kong every day. Because cut flowers are generally cut off during transportation, we will make the flowers absorb enough water and nutrient solution before making bouquets.
The bouquet can be kept in the best condition for 2-4 days in a ventilated environment, just add the right amount of water (100ml a day) directly above the bouquet.
5. The product is not as expected
If you have any comments on the received goods, please call 60201162 within 12 hours after receiving the goods to inquire about the arrangement of replacement or refund, please prepare the order number, time and date of receipt, digital photos of the relevant goods, and Keep the goods and their packaging. Be sure to keep all damaged, out of specification or incorrect shipments. In order to improve our service, we may request to take back the goods for investigation. If the buyer/recipient fails or refuses to return the goods, no compensation may be awarded. Thank you for your understanding. If Flower Bouquet HK requests to take back the goods for investigation, it will be made within one day after receiving the application.
6. Refund matters
All orders are non-refundable once paid.
If the product cannot be delivered to the customer as scheduled due to non-human factors (wind, plague, traffic paralysis, etc.), the store reserves the right to refuse a refund.
In case of any disputes, the company reserves the right of final decision.
A. 即日送貨
因現貨有限,我們只有一下即日送貨頁面之產品供訂購
https://www.ling-florist.com.hk/%E5%8D%B3%E6%97%A5%E9%80%81%E8%8A%B1
即日送貨 需當天1600前下單
明天0900-1300送貨時段 需明天1000am前下單
B. 更改花紙
請訂購后whatsapp 60201162
C. 送貨地區運費 以下運費為$250
大嶼山(東涌,愉景灣、迪欣湖、馬灣、機場後勤區,馬灣)
西貢(市中心、西貢公路、大網仔路、西沙路、清水灣道、清水灣、將軍澳工業村、飛鵝山)
大埔(三門仔、汀角、大尾督、九龍坑、林村,比華利山別墅,比華利山別墅後之汀角路段)
港島(山頂、馬己仙峽、黃泥涌峽、小馬山、大潭、石澳、郊野公園,赤柱、舂坎角、大潭)
北區(龍躍頭、坪輋、高埔、古洞、粉嶺高爾夫球場,軍地、坪輋一帶,沙頭角、打鼓嶺、新屋一帶)
元朗(十八鄉、大棠、流浮山、廈村、唐人新村、錦田、石崗、南生圍、錦繡花園、加州花園)
屯門(望后石、龍鼓灘)
D. 我們有的花存貨
紅玫瑰
粉紅玫瑰
紫玫瑰
香檳玫瑰
白玫瑰
粉白小玫瑰
深粉繡球
藍繡球
白繡球
白百合
康乃馨 粉紅
康乃馨 紫
康乃馨 多頭小丁 紫
奶白小玫瑰
無忘我 黃
桔梗 白
太陽菊 紅
太陽菊 橙
太陽菊 黃
滿天星 粉
桔葉
枝子葉
銀菊葉
綠毛球
尤加利葉
向日葵