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Substitution Policy

We have been working hard to ensure that the products are displayed accurately in the photos and descriptions displayed on this website. However, depending on the season and the import market, Flower Bouquet HK may need to replace one or more flowers.

All kinds of flowers and gifts we provide are made of the freshest and best flowers every day, but due to seasonal and import market supply reasons, in the case of temporary shortages, in order to ensure that your order is delivered on time, our The florist has the right to replace it with the same/higher quality or similar color without prior notice.

*The product pictures on the website are for reference only*

Order Cancellation

After orders have been placed and finalized, order cancellations and refunds are not accepted.

The flower shop reserves the decision on cancellation of the order.



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