Confirmed orders are non-refundable
Once payment is completed and the order is confirmed, we immediately purchase materials and reserve production and delivery resources. Cancellation, change-of-mind returns and refunds are therefore not accepted.
Order and Quality Protection
Refund and Product Quality Policy
Fresh flowers are prepared specifically for each confirmed order. Please read the payment, cancellation and quality-claim arrangements below.
Problems with the delivered flowers
If the flowers arrive wilted, damaged, substandard, materially different from the confirmed order, or incorrect, contact us within 12 hours. After assessment, an appropriate replacement or refund may be offered.
Contact us within 12 hours after delivery.
Provide the order number, delivery date and a clear description of the problem.
Send clear photographs showing the condition of the flowers and packaging.
Keep the flowers and their original packaging while we assess the claim.
Assessment and resolution
We may request collection of the flowers and packaging for investigation. If the buyer or recipient cannot provide the requested evidence or refuses to return the affected items when requested, we may be unable to provide compensation. The remedy depends on the nature and extent of the verified problem.
Need to report a flower-quality problem?
Contact customer service